Support
Web support that removes stress
Support is how the work stays useful. We help associations keep the site healthy, accessible, measured, and aligned as programs, members, and priorities change.
Care with a point of view.
Support should not be a mystery retainer. It should have a rhythm: monitor, improve, report, and decide what deserves attention next.
Is this you?
Need an owner after launch
Someone to keep the site current once the project team has moved on.
Need a reliable team
Updates and small problems handled when there is no web person on staff.
Need answers for the board
A clear record of what the retainer covered when someone asks.
What support covers.
Five kinds of work, one engagement. You know what you are getting and why it matters.
Keep it running
Hosting and maintenance
Keep the site stable, updated, backed up, and ready for normal content changes.
Recurring
Accessibility checkups
Catch access breaks before they grow.
Your requests
Content updates
The updates your team needs, handled inside the same queue as everything else.
Signals that matter
Analytics rhythm
Search visibility, page performance, content engagement, and conversion paths, reviewed on the rhythm.
After launch
Ongoing improvements
A place for small but important improvements after the launch pressure is gone.
More than uptime
Not just support;
your bolt-on web team.
Hosting is the start. The engagement also covers accessibility, the data, content changes, and a queue for what should happen next.
- Hosting
- Backups
- Content updates
- Accessibility
- Search Console
- Analytics
- Page performance
- Improvements
- Security
- Reporting
- Request queue
- Check-ins
The work, in their words.
Nicole McNew
EDCO
EDCO
“They identified workflow efficiencies, presented ideas to our team, and proactively found solutions based on our feedback.”
829
pages migrated
Marisa Hossick
Deschutes River Conservancy
Deschutes River Conservancy
“Our work at the DRC is complex and fare·well helped us navigate how we tell our story in an accessible and beautiful way.”
2,120
pages and posts in one Webflow site
Tyson Perkins
Oregon Outdoor Alliance
Oregon Outdoor Alliance
“Working with a nonprofit can be unique, and they were patient and cooperative with us allowing us to bring our vision to life.”
200
Clicks from Google Search in the first 28 days
Will Curry
Kamperage
Kamperage
“From design to execution, their team quickly delivered a site that not only looks incredible but also functions seamlessly. Their ability to translate my ideas into an intuitive, user-friendly platform made the entire process feel effortless.”
Tim Winner
TAO
TAO
“World-class website that was delivered on time and within budget. The entire process was efficient.”
Before support starts.
What is included, how the retainer is scoped, and what happens if the site goes down.
What is included in website support for associations?
Website support includes hosting coordination, performance monitoring, recurring accessibility checks, Search Console and analytics review, content updates, and a steady queue for ongoing improvements based on what the data shows. You know what you are getting and why it matters.
How is a support retainer different from a mystery retainer?
A well-scoped support engagement has a defined rhythm: monthly monitoring and reporting, a prioritized queue for improvement requests, and regular check-ins to review what the data is showing. You should never be unsure what was done or why.
Do you provide emergency support if the site goes down?
Yes. Support clients have priority access for critical issues including site outages, security incidents, or accessibility failures. We define response time expectations clearly at the start of the support engagement.
Can you support a site you did not build?
Yes. We review the site first so we know what we are taking on. The free audit is a good place to start.
How do we send requests?
Email us. Each request goes into the same prioritized queue as everything else, and the next check-in shows where it landed.
How do accessibility checkups work?
Recurring automated reviews run on the monthly rhythm and catch regressions before they become larger compliance or usability issues. Anything they flag goes into the same prioritized queue as the rest of the work.
The site needs to keep working after launch.
We will help define a support rhythm that matches your team, budget, and risk profile.